Frequently Asked Questions
Everything you need to know about running your banquet hall, catering or event business on BanquetsCRM.
01
Getting Started
BanquetsCRM is a free, all-in-one management platform built for banquet halls, caterers, decorators, wedding planners and event venues — handling leads, events, bookings, invoices, venues and your team from one dashboard.
Any business that hosts or coordinates events: banquet halls, hotels with event spaces, caterers, decorators, wedding planners and corporate event organisers. During signup you choose a business profile and BanquetsCRM automatically shows the modules relevant to you.
Most businesses are up and running in under 10 minutes — create an account, add your venue(s) and menu, and you're ready to log your first lead. No developer or IT team required.
Yes. BanquetsCRM runs fully in the browser and is optimised for mobile, so you can check availability, follow up on leads or confirm a booking from your phone while you're on the venue floor.
02
Pricing & Free Plan
Yes. Core CRM — events, leads, customers, invoices, venues and team management — is completely free, forever, with no credit card required. You only pay if you activate premium modules like POS, Inventory, HR & Payroll, Hotel, Restaurant, or Communications credits.
No. You can create an account and use the free core CRM indefinitely without ever entering payment details. Card details are only needed if you choose to activate a paid module.
The free core covers leads, customers, events, invoices, quotes, venues and team management. Paid add-on modules — POS, Inventory, HR & Payroll, Hotel, Restaurant and Communications credits — are optional and billed only if you turn them on.
Absolutely. No contracts, no lock-ins. Cancel from your account settings anytime and you'll retain access until the end of the billing period — your free core CRM keeps working either way.
No. Pricing for every paid module is listed on the Modules page before you activate it, and you're only billed for what you switch on.
03
Bookings & Scheduling
Every venue and time slot is checked against your live calendar the moment you create or edit an event, so two events can't be confirmed for the same space and time.
Yes. The Branches and Venues modules let you run multiple locations from a single account, each with its own calendar, team and availability.
Yes, the Time Slots feature lets you define custom slots per venue — useful for halls that run separate day and evening events.
If you enable your BanquetsCRM organization website, visitors can check real-time availability and submit an inquiry without calling you.
04
Leads & Customers
Yes — the Lead Management module tracks every inquiry from first contact to close, with statuses and reminders so no follow-up gets missed.
Yes. The Customers module keeps every past event, invoice and note attached to a customer's profile, so your team has full context on repeat clients.
Yes, leads and events can be assigned to specific users, with role-based visibility controlled through Roles & Permissions.
05
Invoicing & Payments
Yes. Invoices support local tax configurations including GST (India) and FBR (Pakistan), so your billing stays compliant without manual workarounds.
Yes, the Invoices module supports partial payments, so you can record a deposit at booking and track the remaining balance until the event.
A Quote is a non-binding estimate you send before a booking is confirmed. Once the client accepts, it converts into an Invoice tied to the event.
Yes, BanquetsCRM supports multiple currencies including PKR and INR, built with South Asian banquet businesses in mind.
06
Team, Roles & Security
Yes, Roles & Permissions let you define exactly which modules and actions each team member can access — from front-desk staff to managers.
Yes. Data is encrypted in transit, access is controlled by role-based permissions, and only authorized team members can view sensitive customer or payment information.
Team management is included in the free core CRM, so you can add your staff without paying per seat.
07
Migration, Support & Comparisons
Yes — our team can help you migrate existing customer and booking data when you get started, so you're not starting from a blank spreadsheet.
Tripleseat and Cvent are built for large hospitality groups and enterprise venues, with pricing to match. BanquetsCRM gives independent banquet halls, caterers and decorators the same core booking, CRM and invoicing tools for free, with paid add-ons only where you actually need them.
Free users get access to our help resources and support channels — you don't need a paid plan to get help setting up.
Yes, the Website module lets you publish a branded booking page for your venue where customers can view availability and submit inquiries directly.
Yes, the Communications module supports SMS and email alongside WhatsApp-first workflows, so you can send booking confirmations and reminders automatically.
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